Very interesting and gave a new insight into how meetings are run and conducted

MANAGEMENT & PERSONAL DEVELOPMENT

Managing Up/Managing Down

How to manage your manager.

Manager and managed, the boss and bossed is the most important working relationship, yet 'managing your manager' is a vital skill which is no one's job description. Many employees would feel that they are powerless to influence their work, workload and career. This does not need to be so. Learning how to manage your manager can improve your working life, give you greater job satisfaction and sharpen your personal effectiveness.

How to manage

Being a manager involves planning, coordinating, organising, directing and implementing. Do the people reporting to you seem uncooperative, unwilling to following through, do not inform you of problems or have bad attitudes? Are the people you are supervising unresponsive to your leadership? During the workshop we will look at how to create and maintain a positive environment and one that will allow your staff to manage up to you.

Objectives

At the conclusion of the workshop participants should be able to:

• Describe the four key elements in the business of managing your manager
• Identify where there might be gaps between your manager's expectations and your understanding of your role in the organisation
• Understand how to use behavioural and communication styles to effectively navigate the manager/managed relationship
• Evaluate how effectively you currently work with managers and others in the hierarchy Demonstrate the awareness and knowledge of skills in managing yourself - up and down! Identify the parallel processes in the relationship.

Workshop programme

Participants may be introduced to a range of subjects drawing on:

Managing Up

• What they never taught you at High School
• Understanding your manager's types, style, challenges and time
• Active and effective participation at meetings
• 'Never outshine the Master' and other top tips
• Working for two managers, a disorganised manager, an absent manger or an unavailable manager
• Your manager's managers

Managing Down

• Newly promoted? Tips for separating personal from professional
• Do I look like your mother/parent/guardian/god?
• Communicating with and earning the respect of your team
• Building and maintain trust
• Managing older workers, plateaued performers, generation Xers
• How to provide challenges and rewards