workplace skills
Business & Workplace Etiquette
Business and workplace etiquette have the same roots as social etiquette but there are many elements of the workplace which would not occur in social situations. The basic rule of etiquette in any situation is to show consideration for others. When it comes to interacting with your co-workers, customers, stakeholders, and your managers: "just how would I feel if I were on the receiving end?"
The course aims to emphasise that the way we greet and interact with the people we encounter every day at work can make long-lasting positive or negative impressions and affect our success in our working lives - locally and globally.
Objectives
This course aims to assist participants to:-
- Define business and workplace etiquette
- Understand the importance of good manners in the workplace
- Relate 'ground rules' to an individual's workplace situation
- Develop skills for socialising with business associates
Programme Outline
Participants are introduced to issues of modern etiquette in the workplace and consider the following:
- Businesslike behaviour - attitude is more important than aptitude
- How to make a good impression in the first month your new job
- Communicating with customers at home and abroad
- Telephone manners
- Some do's and don'ts about meetings
Tricky situations (or others nominated in advance of seminar by participants)
- The office Christmas party
- Email etiquette
- Co-worker who has a loud voice (or smells of wet dog)
- Here it comes again: the office collection
- How to give someone bad news
