Training Course Portfolio
In-house training, Group facilitation, One-to-one workplace coaching.
MANAGEMENT DEVELOPMENT
- Managing the Minefields: Coping With Difficult People At Work Every workplace has its share of difficult people: perfectionists, schemers, bullies, unscrupulous persons and game players. Surviving in the workplace can sometimes be a matter of managing minefields.
- The First-Time Manager A manager manages; a leader leads. Being a manager involves the application of the basic skills and practices of planning, coordinating, organising, directing and implementing human, material and capital resources. While management is mainly about process, leadership is more about behaviour.
- High Impact Networking Networking is not about who you know, but who knows you! Networking is about making personal contacts. Finding those who can provide information, advice, friendly help, even a referral to the 'right people'.
- Managing Cultural Diversity In The Workplace There is an urgent need to develop awareness of the diverse social and cultural identities among people who work together in locally based organisations or in the world-wide marketplace.
- Managing Up and Managing Down Managing up and managing down are two distinct parts of managing a group of people in your organisation - your manager(s) and the people you manage!
- The Aspiring Manager Essential skills for supervisors Hard skills get you hired, soft skills get you promoted. A promotable professional is one who has the skills and abilities necessary to advance in a management career.
- The Promotable Employee A promotable employee is one who has the skills and abilities necessary to advance in a career. Organisations used to partner with employees to carry out employees' career planning and development. Times have changed. Now the view is that career development is primarily the employee's responsibility. Adapting to this change and planning a strategy for managing careers is what all employees must do.
- Click any summary panel above for full course information. We also offer courses in this category on:
- An Effective Change Agent
- Aligning your Management Team
- Leadership and Motivation
ORGANISATIONAL DEVELOPMENT
- Building Trust In The Workplace Trust is the cornerstone of most human relationships. Trust is earned. Trust is having faith that people and the organisation as a whole will do what they say they'll do: 'credibility of actions!' Trust therefore is not a technique but an outcome of character.
- Business And Workplace Etiquette Business and workplace etiquette may have the same roots as social etiquette, but there are many elements of life in the workplace which would not occur in social situations.
- How To Improve Communication In Your Workplace Trouble is, most employees believe the grapevine before they give credence to official corporate information. So how do you as a manager keep that grapevine pruned before it turns into a whole vineyard!
- Effective Customer Care and Service Delivery Taking proper care of customers, building on repeat business and feeling good about the job we do as employees demands individual effort, time and commitment.
- The Open Plan Office: A Survival Guide Cost savings and technology are behind the seemingly unstoppable mania for open plan offices. Sharing a workspace in a busy environment can be stressful, but with thought and consideration open plan working can be managed and managed well.
- Click any summary panel above for full course information. We also offer courses in this category on:
- Internal Marketing
- Internal Customer Care
- Strategic Planning: Vision, Mission, Values, Brand
- Team-Bulidng: Focus; Collaboration; Goals; Results
- Working with your Non Profit Board
PERSONAL & PROFESSIONAL DEVELOPMENT
- Assertiveness Skills In The Modern Workplace Assertiveness? Isn't that the same as aggression? Isn't it just another way of manipulating people? Assertiveness is a commonly misunderstood communication style. Being firm but fair, assertion involves standing up for our personal rights, thoughts, feelings and beliefs in direct, honest and appropriate ways which do not violate other people rights.
- Confidence Tricks – Tips For Improving Self Confidence You are who you think you are! Self confidence is the belief that you can achieve and succeed.
- Interview Skills and CV Writing Skills Whether it is for a job appraisal, internal promotion or a position in a new company, the interview is likely to be a deciding factor.
- Towards A Patient/Client-Centred Relationship Effective communication is essential to the success of any encounter in healthcare practice. Why then are healthcare professionals and their patient/clients so often at odds?
- Personal Effectiveness and Time Management Old certainties are going. Employees increasingly need to adjust their attitudes in order to cope with change. Improving your personal effectiveness is a way of becoming more productive in the workplace.
- How To Manage and Chair Meetings Meetings are an essential tool for establishing communication links in organisations. However, meetings are often dreaded and ineffective. Too many meetings are too long, and have unclear, fuzzy objectives. The chair has a vital role to ensure a meeting's success.
- How To Organise and Minute Meetings The secretary of the meeting is the second most important person at any meeting. Meetings are an essential tool for establishing communications links in organisations and for enabling decisions to be made and acted upon.
- How To Manage Your Email Inbox According to recent research more than 290 billion email messages are sent every day! It's no small wonder that on a daily average over 100 email messages can clog up a professional's inbox.
- Thanks for your Call Customer's expectations of service levels and deliverables are changing. As telephone users, we need to refresh and update constantly ideas on how to remain responsive to the needs of various customers.
- Click any summary panel above for full course information. We also offer courses in this category on:
- Communicating With Difficult Patients
- Parents As Partners In The School Community
- Understanding Conflict, Bullying and Verbal Aggression
