Training Course Portfolio
In-house training, Group facilitation, One-to-one workplace coaching.
MANAGEMENT & PERSONAL DEVELOPMENT
- Assertiveness Skills Assertiveness? Isn't that the same as aggression? Isn't it just another way of manipulating people? Assertiveness is a commonly misunderstood communication style. Being firm but fair, assertion involves standing up for our personal rights, thoughts, feelings and beliefs in direct, honest and appropriate ways which do not violate other people rights.
- Confidence Tricks – Tips For Improving Self Confidence You are who you think you are! Self confidence is the belief that you can achieve and succeed.
- Managing the Minefields: Coping With Difficult People At Work Every workplace has its share of difficult people: perfectionists, schemers, bullies, unscrupulous persons and game players. Surviving in the workplace can sometimes be a matter of managing minefields.
- Improve Your Time Management And Personal Effectiveness Old certainties are going. Employees increasingly need to adjust their attitudes in order to cope with change. Improving your personal effectiveness is a way of becoming more productive in the workplace.
- How To Manage Your Email Inbox According to recent research more than 290 billion email messages are sent every day! It's no small wonder that on a daily average over 100 email messages can clog up a professional's inbox.
- Networking For Busy Professionals Networking is not about who you know, but who knows you! Networking is about making personal contacts. Finding those who can provide information, advice, friendly help, even a referral to the 'right people'.
- Managing Up and Managing Down Managing up and managing down are two distinct parts of managing a group of people in your organisation - your manager(s) and the people you manage!
- How to Be More Effective When Making Calls and Handling Incoming Telephone Calls Customer's expectations of service levels and deliverables are changing. As telephone users, we need to refresh and update constantly ideas on how to remain responsive to the needs of various customers.
- Click any summary panel above for full course information. We also offer courses in this category on:
- Attitude Is Half The Battle
- How To Write Effective CVs, Cover Letters And Personal Statements
- Interview Skills
- Job Hunting Etiquette For Professionals In The Facebook Age
ORGANISATIONAL DEVELOPMENT
- Delivering Effective Customer Care Taking proper care of customers, building on repeat business and feeling good about the job we do as employees demands individual effort, time and commitment.
- Building Trust In The Workplace Trust is the cornerstone of most human relationships. Trust is earned. Trust is having faith that people and the organisation as a whole will do what they say they'll do: 'credibility of actions!' Trust therefore is not a technique but an outcome of character.
- Business And Workplace Etiquette Business and workplace etiquette may have the same roots as social etiquette, but there are many elements of life in the workplace which would not occur in social situations.
- How To Improve Communication In Your Workplace ’ Trouble is, most employees believe the grapevine before they give credence to official corporate information. So how do you as a manager keep that grapevine pruned before it turns into a whole vineyard!
- How To Chair Great Meetings Meetings are an essential tool for establishing communication links in organisations. However, meetings are often dreaded and ineffective. Too many meetings are too long, and have unclear, fuzzy objectives. The chair has a vital role to ensure a meeting's success.
- How To Minute Meetings The secretary of the meeting is the second most important person at any meeting. Meetings are an essential tool for establishing communications links in organisations and for enabling decisions to be made and acted upon.
- Managing Cultural Diversity In The Workplace There is an urgent need to develop awareness of the diverse social and cultural identities among people who work together in locally based organisations or in the world-wide marketplace.
- The Open Plan Office: A Survival Guide Cost savings and technology are behind the seemingly unstoppable mania for open plan offices. Sharing a workspace in a busy environment can be stressful, but with thought and consideration open plan working can be managed and managed well.
- Click any summary panel above for full course information. We also offer courses in this category on:
- Focusing Teams; Fostering Collaboration; Achieving Goals
- How To Be A Good Deputy
- Internal Marketing
- Understanding Conflict
- Visionaries & Missionaries: How To Create A Vision Statement And Mission Statement For Your Organisation
FOR LIBRARIANS, EDUCATORS & HEALTH CARE PROFESSIONALS
- Parents As Partners In The School Community Most parents and teachers want the best educational outcomes for all children, but schools cannot achieve this aim alone. Schools, parents and communities must work together.
- Multiculturalism In The Primary School Multicultural education acknowledges that primary schools are essential to helping transform society and eliminate injustice - even though there is always a conflict between ideal and reality.
- How To Market Your Library Effectively Marketing is about creating a demand for your service. It is a never-ending process. Libraries are facing increased competition from other information providers. At the same time, customers' expectations are growing. Your customers want it and they want it now, whatever 'it' may be. How can your library respond to the twin challenges of technology and expectations?
- Towards A Patient/Client-Centred Relationship Effective communication is essential to the success of any encounter in healthcare practice. Why then are healthcare professionals and their patient/clients so often at odds?
- Click any summary panel above for full course information. We also offer courses in this category on:
- Multiculturalism And Racism In The Primary School
- Communicating With Difficult Patients And Their Families
- Cultural Awareness For Teachers And School Support Staff
- Customer Care For Library And Information Service Staff
- Embracing Cultural Diversity And Social Inclusion In Libraries
- Motivating Library Staff In An Era Of Change
- Reception & Customer Care Skills In The Health Care Environment
