Training Course Portfolio
workplace skills courses
- "I heard it on the grapevine" – Achieving successful communication in the workplace
- Another satisfied customer?: Delivering effective customer care
- Assertiveness Skills
- Building Trust in the Workplace
- Business and workplace etiquette
- Communicating with clients, guests and customers
- Coping with difficult people at work
- Cultural shocks: British social and workplace culture
- Effective meetings: chairing, participating, minuting
- Just between ourselves: how to improve communication in groups and teams
- Managing and Coping with Change In The Workplace
- Managing Up and Down
- How to write a marketing plan
- Motivation
- Networking for Busy Professionals
- Thanks for your call... How to be more effective when handling incoming calls
- Walking in the other person's moccasins: appreciating cultural differences
career development skills courses
- Attitude is half the battle
- Confidence tricks – tips for improving self confidence
- Confident conversation skills
- Creating a Winning CV: On and Offline
- Effective business writing skills: Letters, Reports, Funding Applications, Emails
- Getting a foot in the door: networking skills for the job hunter
- How to be a rainmaker
- Improving your time management
- Interview skills
- The office politician: strategies for moving up, moving over or moving on
- Understanding conflict
- Writing effective cover letters and application forms
and especially for educators and health professionals
- Breaking the Cycle - Helping the "Stuck" client/patient prepare for change Solutions Focused Approaches and Motivational Interviewing
- But I just want to get the thing written: managing your research project and your supervisor!
- Culture, diversity and the school community: teachers, pupils and their neighbourhoods
- Multiculturalism and Racism in the Primary School
- Parents as partners in the school community
- Towards a patient-centred relationship
