Resources
free articles & words of wisdom
Words of wisdom for free. But not quite yet. I'll be adding these over the coming weeks.
Training Course Portfolio
workplace skills courses
- "I heard it on the grapevine" – Achieving successful communication in the workplace
- Another satisfied customer?: Delivering effective customer care
- Assertiveness Skills
- Building trust in the workplace
- Business and workplace etiquette
- Communicating with clients, guests and customers
- Coping with difficult people at work
- Cultural shocks: British social and workplace culture
- Effective meetings: chairing, participating, minuting
- Just between ourselves: how to improve communication in groups and teams
- Managing and coping with change in the workplace
- Managing up and down
- How to write a marketing plan
- Motivation
- Thanks for your call... How to be more effective when handling incoming calls
- Walking in the other person's moccasins: appreciating cultural differences
- Another satisfied customer? Delivering effective customer care
- Thanks for your call... How to be more effective when making calls and handling incoming telephone calls
- Think outside the inbox : How to manage your email
career development skills courses
- Attitude is half the battle
- Confidence tricks – tips for improving self confidence
- Confident conversation skills
- Creating a winning CV: online and offline
- Effective business writing skills: Letters, Reports, Funding Applications, Emails
- Getting a foot in the door: networking skills for the job hunter
- How to be a rainmaker
- Improving your time management
- Interview skills
- The office politician: strategies for moving up, moving over or moving on
- Understanding conflict
- Writing effective cover letters and application forms
and especially for educators and health professionals
- Breaking the Cycle: Helping the "stuck" client/patient prepare for change Solutions - focused approaches and motivational interviewing
- But I just want to get the thing written: managing your research project and your supervisor!
- Culture, diversity and the school community: teachers, pupils and their neighbourhoods
- Multiculturalism and racism in the primary school
- Parents as partners in the school community
- Towards a patient-centred relationship
- How to have great staff meetings
training, research and career development, anne simpson, loretto training, aberdeen, scotland
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