MANAGEMENT & PERSONAL DEVELOPMENT
Think Outside The Inbox: How To Manage Your Email
According to recent research more than 290 billion email messages are sent every day! It's no small wonder that on a daily average over 100 email messages can clog up a professional's inbox.
Aims of workshop
In the workshop, participants will identify best practice in sending email messages and also consider ways of approaching, organising and prioritising incoming email correspondence.
Objectives
At the conclusion of the workshop, participants should be able to:
- List the pros and cons of email as a communication tool
- Understand what to consider prior to sending an email
- Describe a variety of sensible techniques to help organise and prioritise incoming email
- Outline ways of getting the most from your current email program
Workshop programme
Participants may be introduced to a range of subjects drawing on:
Sending emails
- When to use email; when to use alternatives
- Writing effective email messages: action, desire, interest and attention
- The all important subject line
- Formatting your email message
- Using good grammar, positive and constructive language, effective punctuation
- To 'cc' or not to 'cc', that is the question. Now, here's the answer!
- Netiquette: 'flame wars' and other misuses of email
Receiving emails
- Controlling your in-box clutter
- Should you read now or (bulk) check later?
- Configuring incoming email filters and folders links and attachments
- Email is a workplace management issue
- Access and security
- Save, retain, archive or delete: what to do with ageing emails?
- What future for email in the era of Facebook and social networking?
