Very interesting and gave a new insight into how meetings are run and conducted

ORGANISATIONAL DEVELOPMENT

How To Improve Communication In Your Workplace

’ Trouble is, most employees believe the grapevine before they give credence to official corporate information. So how do you as a manager keep that grapevine pruned before it turns into a whole vineyard!

Effective communication skills are important in the workplace environment. They are one of the most important skills an employee can bring to an organisation. Whether communicating at meetings, answering the phones, writing technical reports, or communicating with customers; workers need to be able to get their points across clearly.

Aims of workshop

Language, listening and leadership: this workshops aims to improve how you communicate at work, in traditional ways and in the 'wired world.'

In addition, the workshop also aims to promote an understanding of the underlying principles of different kinds of communication and to develop an awareness of communication theories and processes and to relate these to our working lives.

Objectives

At the conclusion of the workshop participants should be able to:

• Understand the elements of the communication process
• Describe formal and informal channels of workplace communication
• Identify problems of communication both within and between groups
• Understand how personality and perception affect workplaces on a daily basis
• Describe how gender difference and other factors impact on verbal and non-verbal communication
• Identify ways of improving communication practices in common workplace functions

Workshop Outline

Participants may be introduced to a range of subjects drawing on:

• What is communication?
• Workplace cultures
• 'I heard it on the grapevine': How organisational structure impacts on workplace communication
• Communication requirements in the workplace
• Common workplace communication media: email, intranet, letters, meetings, newsletters, notice boards, team briefings, the grapevine.
• Bridging differences: aspects of inter group communication - leaders, power brokers, finger pointers, ball hogs, gatekeepers, and 'energy vampires'
• Communicating with external customers
• Communicating for results: from conflict to cooperation
• How can workplaces do improve their communication?
• The carrot or the stick: persuasion or influence
• The impact of technology, social networking, blogs and tweets on the workplace