ORGANISATIONAL DEVELOPMENT
Business And Workplace Etiquette
“The world was my oyster, but I used the wrong fork.” Oscar Wilde
Business and workplace etiquette may have the same roots as social etiquette, but there are many elements of life in the workplace which would not occur in social situations.
Etiquette involves stratagems - which fork to use, knowing how to address people, deciding how (just) late you can be for appointments. Etiquette constantly changes, manners never do.
Manners are the art of considering a situation from everyone's point of view. The basic rule of manners in any situation is to show consideration for others. When it comes to interacting with your co-workers the simple rule is to ask yourself, 'How would I feel if I were on the receiving end?'
Aims of workshop
The course aims to emphasise that the way we greet and interact with the people we encounter every day at work can make long-lasting positive or negative impressions and affect the success of our working lives.
Objectives
This course aims to assist participants to:
- Define workplace etiquette
- Evaluate the role of custom and courtesy in forming our attitudes to etiquette
- Understand the importance of good manners in the workplace
- Relate ''ground rules'' to an individual's workplace situation
- Develop skills for socialising with business and workplace associates both locally and globally
Workshop Outline
Participants may be introduced to a range of subjects drawing on:
- Business-like behaviour—how attitude is more important than aptitude
- How to make a good impression in your new job
- On-boarding new hires
- Communicating with colleagues and customers at home and abroad'
- Telephone manners
- Cross cultural approaches
- Some 'do's' and 'don'ts' about meetings'
- Mixing business with pleasure: wining and dining
- How to survive and thrive in an open plan, or partitioned, environment
- Daily goodwill: eating, swearing, music, noise, scents, odours, the compulsive hoarder, compulsive 'borrowers,' coffee mug washing, 'space invaders,' eavesdropping, loud voices, the office collection and whether to have the window open or shut. [or others nominated by participants in advance of the session]
