ORGANISATIONAL DEVELOPMENT

Building Trust In The Workplace

Trust is the cornerstone of most human relationships.

Trust is earned. Trust is having faith that people and the organisation as a whole will do what they say they'll do: 'credibility of actions!' Trust therefore is not a technique but an outcome of character.

When we trust our managers or employees we place confidence in them; we believe their words and what they appear to mean. We hope or expect certain outcomes. We choose to trust—or not.

Trust in the workplace forms the foundation for effective communication, employee retention and staff motivation. When trust exists in an organisation or in a relationship, almost everything else is easier and more comfortable to achieve.

Can managers build trust when it doesn’t exist? How can managers and supervisors maintain and build upon the trust they may currently have in their departments and units? A managers’ skills in developing relationships that reduce or eliminate distrust, have a positive impact on employee satisfaction and motivation. This results in better performance and improved service levels.

Aims of workshop

The workshop aims to emphasise that the way we build trust with the people we encounter every day at work can make long-lasting positive or negative impressions and affect our success in our working lives.

Objectives

At the conclusion of the programme, participants should be able to:

Describe what trust may mean
Identify the foundations of trust in the workplace
Describe ways in which managers can gain increased commitment
Evaluate the consequences of a lack of trust
Outline steps for encouraging trust in the workplace
Demonstrate techniques that build trust

Workshop programme

Participants may be introduced to a range of subjects drawing on:

Why trust matters and what trust is and is not
What happens if you don’t trust your employees
What happens if your employees don’t trust you
Who do we trust - who do we not trust

Building trust within a team

Learning to share credit
Well, it’s got to be somebody’s fault! where do you place the blame?
Walking the talk? or Talking the walk - sending a consistent message
'My door’s always open…'
Managing a diverse workforce
Building rapport in the team